Help and account requests
The Collective Support
For help signing in, using your account or understanding information shown in the app, contact The Collective support.
Contact support
Email Anna@aphf.co.uk. Include the email address connected to your account and a short description of the problem, but do not send your password.
Account deletion
You can permanently delete your account from My Account in the app. This removes sign-in access and personal account details. Check-ins, goals and coaching notes are deleted; shared coaching, House and season history is retained only in anonymised form.
Some records may be retained where legally required or where necessary to establish, exercise or defend legal claims. Deletion from backups may not be immediate, but deleted information will not be restored for normal app use.